Cancellation Policy
Cancellation, No Shows, and Refunds Policy (Clinic Treatments)
At [Clinic Name], we strive to provide you with the highest quality of services and treatments. To ensure the efficient management of appointments and to provide fair guidelines for cancellations and refunds, we have established the following policy:
Change of Mind and Price Matching: We do not offer refunds for "change of mind" or if you have found a cheaper option elsewhere. Our pricing is competitive and reflective of the quality and expertise we provide.
Treatment and Product Restrictions:
- Treatments and products purchased are non-transferable to other individuals or clinics.
- Prepaid treatments have specific usage timeframes, which will be communicated at the time of purchase.
Appointment Cancellations: We kindly request a minimum of 48 hours' notice for any appointment cancellation or rescheduling. This allows us to accommodate other clients efficiently.
No Shows and Cancellations within 48 Hours:
- If you cancel your appointment within 48 hours of your scheduled time or do not attend a booked appointment (no-show), we reserve the right to retain any deposit paid.
- For prepaid treatments, the full cost of the treatment will be forfeited in the event of a no-show, a cancellation within 48 hours, or if not used within the specified timeframes communicated on the treatment date.
Refund Policy:
- There are no refunds for prepaid treatments.
- In the event of a faulty product, we may provide a replacement or alternative solution as deemed appropriate.
Prepaid Service Expiry: When you purchase a prepaid service, you enjoy cost savings. Please be aware that prepaid services have specific expiry periods based on the number of treatments, e.g., a 3-treatment package will have a 3-month expiry from the date of purchase. It is essential to take advantage of your prepaid treatments within the stated timeframes.
Contact Us: For any questions or concerns regarding our cancellation, no-shows, and refund policy, please feel free to reach out to us at [Contact Information]. We are here to assist you and ensure your experience with [Clinic Name] is as smooth and transparent as possible.
Please note that this policy is subject to change, and any updates will be posted on our website, effective immediately upon publication.
Thank you for choosing [Clinic Name]. We appreciate your trust in our services and products.